Wireless Retail Support Pro | Competitive Pay & Service

DSI Systems Inc.; Kalispell (MT); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

DSI Systems Inc. is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in busy retail environments. The role requires strong communication skills and the ability to handle escalated situations professionally.

The position offers a competitive pay of $26 per hour along with comprehensive training and benefits including medical, dental, and 401k with employer matching.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional customer support inside retail locations.
• Resolve inquiries related to billing, account updates, and device support.
• Troubleshoot wireless devices and network issues.
• Act as the AT&T subject-matter expert for retail partners.

Skills

Strong customer service and communication skills

Ability to handle high-stress situations

Proficient in multitasking

Detail-oriented

Problem-solving abilities

Job description

DSI Systems Inc. is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in busy retail environments. The role requires strong communication skills and the ability to handle escalated situations professionally.

The position offers a competitive pay of $26 per hour along with comprehensive training and benefits including medical, dental, and 401k with employer matching.