Mobile Retail Support Pro — Growth, Training & Benefits

DSI; Bellingham (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan with employer matching

Paid vacation and sick days

Job summary

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail environments. You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast-moving settings.

The role emphasizes strong communication, emotional resilience, and the ability to stay calm while navigating multiple systems. The position requires standing and working up to 8 hours, with flexibility for evenings,

Qualifications

• Excellent customer service and communication skills.
• Ability to stay calm and professional in high‑volume retail settings.
• Comfort with technology and navigating multiple systems.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Provide professional, friendly support to AT&T customers in retail locations.
• Resolve billing, account updates, plan changes, and device issues.
• Troubleshoot wireless devices and network problems.
• Maintain accuracy and document interactions clearly.

Skills

Customer service

Strong communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail environments. You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast-moving settings.

The role emphasizes strong communication, emotional resilience, and the ability to stay calm while navigating multiple systems. The position requires standing and working up to 8 hours, with flexibility for evenings,