Retail Wireless Support Specialist: Growth, Training & Benefits

DSI Systems, Inc.; Sequim (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Supportive team environment

Career growth opportunities

Insurance benefits start day 1

401k with employer matching

Paid vacation and sick days after 90 +

Profit sharing

AT&T wireless discount

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations.

You will handle billing, account updates, plan changes, device support, and service issues with strong communication and calm problem-solving under busy conditions. The role requires standing on the sales floor, engaging with customers for up to 8 hours, and working flexible shifts including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexible hours

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations.

You will handle billing, account updates, plan changes, device support, and service issues with strong communication and calm problem-solving under busy conditions. The role requires standing on the sales floor, engaging with customers for up to 8 hours, and working flexible shifts including evenings and weekends.