In-Store Wireless Support Specialist - Growth & Perks

DSI Systems; Mettawa (IL); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation, personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

DSI Systems is seeking a Retail Support Specialist to provide hands-on support to AT&T customers in retail environments. You will resolve account and service issues while engaging with customers and retail partners.

The role demands strong communication skills and the ability to thrive in a fast-paced environment. Benefits include competitive pay at $26 per hour and comprehensive insurance from the first day of employment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing and account updates.
• Engage with customers and retail partners to resolve issues.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Stress management

Job description

DSI Systems is seeking a Retail Support Specialist to provide hands-on support to AT&T customers in retail environments. You will resolve account and service issues while engaging with customers and retail partners.

The role demands strong communication skills and the ability to thrive in a fast-paced environment. Benefits include competitive pay at $26 per hour and comprehensive insurance from the first day of employment.