In-Store Wireless Support Specialist - Growth & Perks

DSI Systems Inc.; Mansfield (TX); On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

Paid training

Job summary

DSI Systems Inc. is looking for a Retail Support Specialist to provide frontline support to AT&T customers in busy retail environments. This role involves resolving customer inquiries, troubleshooting devices, and maintaining a high standard of service during peak times.

The ideal candidate will have strong communication skills and the ability to multitask effectively. A competitive starting pay of $26 per hour, along with comprehensive benefits including medical, dental, and life insurance, are offered from day one.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional support to AT&T customers inside retail locations.
• Resolve billing and service inquiries effectively.
• Document all interactions thoroughly and adhere to compliance policies.

Skills

Customer service

Communication

Problem-solving

Multitasking

Job description

DSI Systems Inc. is looking for a Retail Support Specialist to provide frontline support to AT&T customers in busy retail environments. This role involves resolving customer inquiries, troubleshooting devices, and maintaining a high standard of service during peak times.

The ideal candidate will have strong communication skills and the ability to multitask effectively. A competitive starting pay of $26 per hour, along with comprehensive benefits including medical, dental, and life insurance, are offered from day one.