Wireless Retail Store Manager: Lead Growth & Service

TCC Wireless (T-Mobile); Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

TCC Wireless (T-Mobile) is seeking a Store Manager in Hartford to lead day-to-day store operations, coach the team, and drive sales performance. You will ensure high standards of appearance, merchandising, and customer service while controlling inventory and implementing loss prevention practices.

The role requires strong leadership, customer focus, and the ability to work a flexible schedule, including evenings and weekends, to meet business needs and growth targets.

Qualifications

• Strong customer-focused skills with commitment to in-store excellence.
• Effective communication to lead teams and partner with leadership.
• Proven store management experience, hitting sales targets and daily operations.
• Knowledge of loss prevention and inventory controls to minimize shrink.
• Retail or wireless industry experience preferred; flexible schedule required.

Responsibilities

• Schedule and manage store team to meet and exceed sales goals.
• Monitor key performance indicators and adjust tactics accordingly.
• Oversee inventory management and implement loss prevention practices.
• Handle customer escalations and ensure outstanding service.
• Coach, train, and develop staff; collaborate with leadership on growth.

Skills

Customer service

Communication

Leadership

Sales target achievement

Inventory controls

Loss prevention

Team development

Education

High school diploma

Business/Management education beneficial

Job description

TCC Wireless (T-Mobile) is seeking a Store Manager in Hartford to lead day-to-day store operations, coach the team, and drive sales performance. You will ensure high standards of appearance, merchandising, and customer service while controlling inventory and implementing loss prevention practices.

The role requires strong leadership, customer focus, and the ability to work a flexible schedule, including evenings and weekends, to meet business needs and growth targets.