Retail Store Manager

TCC Wireless (T-Mobile); Hartford (CT); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

TCC Wireless (T-Mobile) is seeking a Store Manager in Hartford to lead day-to-day store operations, coach the team, and drive sales performance. You will ensure high standards of appearance, merchandising, and customer service while controlling inventory and implementing loss prevention practices.

The role requires strong leadership, customer focus, and the ability to work a flexible schedule, including evenings and weekends, to meet business needs and growth targets.

Qualifications

• Strong customer-focused skills with commitment to in-store excellence.
• Effective communication to lead teams and partner with leadership.
• Proven store management experience, hitting sales targets and daily operations.
• Knowledge of loss prevention and inventory controls to minimize shrink.
• Retail or wireless industry experience preferred; flexible schedule required.

Responsabilités

• Schedule and manage store team to meet and exceed sales goals.
• Monitor key performance indicators and adjust tactics accordingly.
• Oversee inventory management and implement loss prevention practices.
• Handle customer escalations and ensure outstanding service.
• Coach, train, and develop staff; collaborate with leadership on growth.

Connaissances

Customer service

Communication

Leadership

Sales target achievement

Inventory controls

Loss prevention

Team development

Formation

High school diploma

Business/Management education beneficial

Description du poste

Company Description

TCC Wireless is one of the largest T-Mobile premium retail partners in the United States, bringing wireless services and products to customers through a network of dedicated retail locations. The company is built on a culture of enthusiasm, fun, and professionalism, and actively seeks team members who share a passion for the wireless industry. TCC Wireless places strong emphasis on valuing people, recognizing that devoted employees and loyal customers drive its success. The company is committed to supporting employees in achieving their best so they can deliver exceptional service and build lasting customer relationships. Joining TCC Wireless means becoming part of a growing, people-focused organization with opportunities to develop and succeed in retail wireless management.

Role Description

This role oversees sales performance, ensures adherence to company policies, and maintains high standards of store appearance and merchandising. The manager coaches, trains, and motivates store team members to meet and exceed sales goals while delivering outstanding customer experiences. Day-to-day responsibilities include scheduling, monitoring key performance indicators, managing inventory, and implementing retail loss prevention practices. The Retail Store Manager also handles customer escalations, supports team development, and collaborates with leadership to drive store growth and uphold TCC Wireless’s service standards.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering exceptional in-store experiences.
• Effective interpersonal and professional Communication skills to lead teams, resolve customer issues, and collaborate with company leadership.
• Proven Store Management experience in a retail environment, including overseeing staff, achieving sales targets, and managing daily operations.
• Knowledge of Retail Loss Prevention practices, including inventory controls and adherence to company procedures to minimize shrink.
• Previous retail or wireless industry experience is preferred, with a track record of meeting or exceeding sales goals.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed in a retail environment.
• Demonstrated leadership, coaching, and team-building abilities, with skills in performance feedback and staff development.
• High school diploma or equivalent required; post-secondary education in business, management, or a related field is beneficial.