Wireless Retail Store Leader & Growth Coach

Cellular World; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/ Vision benefits

Tenure increase

PTO accrual

Disability insurance

401(k) with company contribution

Employee discount on AT&T services

Discounts on accessories

New hire budget apparel

Job summary

Cellular World, a leading AT&T authorized retailer, seeks a Retail Sales Manager to lead a high-performing team and deliver exceptional customer experiences. You will drive sales, coach staff, and ensure store compliance with AT&T standards.

You will manage opening/closing, training, inventory, and relationships with customers and colleagues while striving to exceed monthly goals and profitability in a fast-paced retail environment.

Qualifications

• Must have a valid driver's license and current auto insurance.
• Must pass a background check.
• Must attend off-site promotional events during and after business hours.
• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods.
• Tech-savvy and enjoy working with interactive technology devices.
• Enjoy working in a team environment and engaging with the consumer.
• Independent and self-motivated team player.
• Regular physical activity will be required (e.g., setting up promotional material, changing displays).
• Reliable transportation.
• Must be at least 18 years of age.
• Bilingual communication is a plus; we encourage all qualified candidates to apply.

Responsibilities

• Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
• Meet and exceed monthly sales goals; assist employees with closing sales and customer service.
• Observe customer experience to determine priority for AT&T Experience Steps.
• Open and close the retail location with all procedures.
• Complete required training monthly and annually per AT&T compliance standards.
• Manage inventory ordering, receiving, discrepancies, and counts.
• Provide resolution to customer complaints regarding sales and service.
• Develop and maintain positive business relationships with staff and customers.
• Provide coaching to sales associates in wireless sales and service.
• Recognize top and underperforming staff to drive improvement.
• Conduct regular staff meetings to discuss promotions, goals, trends, and information.
• Ensure proper merchandising and brand compliance per AT&T requirements.

Job description

Cellular World, a leading AT&T authorized retailer, seeks a Retail Sales Manager to lead a high-performing team and deliver exceptional customer experiences. You will drive sales, coach staff, and ensure store compliance with AT&T standards.

You will manage opening/closing, training, inventory, and relationships with customers and colleagues while striving to exceed monthly goals and profitability in a fast-paced retail environment.