Wireless Store Manager: Drive Sales & Customer Experience

Cellular World; Florida; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Supportive team environment.

Tenure Increase program.

PTO Accrual.

Medical/Dental and Vision benefits opt

Long-term and short-term disability 보험

401(k) plan with a company contribute

An incredible employee discount not to

Huge discounts on accessories and AT&T

A new hire budget to spend on Teamカラー

Job summary

Cellular World, a leading AT&T authorized retailer, seeks a full-time Retail Sales Manager to lead a store team and deliver exceptional customer experiences. The role emphasizes meeting sales goals, protecting assets, and driving profitability while coaching staff to excel in wireless sales.

Responsibilities include opening/closing procedures, staff training, inventory management, resolving customer issues, and maintaining brand compliance across the store.

Qualifications

• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods.
• Tech-savvy and enjoy working with interactive technology devices.
• Independent and self-motivated team player.

Responsibilities

• Drive sales and customer satisfaction using AT&T Experience Drivers.
• Meet and exceed monthly sales goals and assist employees with closing sales.
• Ensure proper opening and closing of the retail location.
• Training - ensure 100% completion of all required training monthly and annually.
• Inventory - manage ordering, receiving, discrepancies, and counts.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide coaching to sales associates in wireless sales and service.
• Promote learning and growth of sales associates.
• Recognize top and lower performers to improve results.
• New hires - resume review, screening, interviews, onboarding paperwork.
• Conduct regular staff meetings and communicate promotions, goals, trends.
• Ensure proper merchandising and brand compliance per AT&T requirements.

Skills

Retail management

Team leadership

Customer service

Sales goals achievement

Job description

Cellular World, a leading AT&T authorized retailer, seeks a full-time Retail Sales Manager to lead a store team and deliver exceptional customer experiences. The role emphasizes meeting sales goals, protecting assets, and driving profitability while coaching staff to excel in wireless sales.

Responsibilities include opening/closing procedures, staff training, inventory management, resolving customer issues, and maintaining brand compliance across the store.