Wireless Retail Specialist - Store-in-Store

T-Mobile US Inc.; Caguas (PR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Puerto Rico Tax-Deferred Savings Plan

Annual stock grants

Job summary

T-Mobile is hiring Mobile Associates for Store-in-Store locations in Puerto Rico. You will engage customers in a fast-paced retail setting, educate them on T-Mobile solutions, and use solution-based selling to meet sales targets. Training is provided, with onboarding support and ongoing skill development.

Base pay starts at $17.00 per hour plus $5.00 per hour training pay. After training, eligible for incentives; guarantees bring hourly earnings to $20/hour, plus annual stock grants and savings

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Techniques (Required)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers.
• Partner with home store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.

Skills

Communication

Customer Engagement

Customer Service

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates for Store-in-Store locations in Puerto Rico. You will engage customers in a fast-paced retail setting, educate them on T-Mobile solutions, and use solution-based selling to meet sales targets. Training is provided, with onboarding support and ongoing skill development.

Base pay starts at $17.00 per hour plus $5.00 per hour training pay. After training, eligible for incentives; guarantees bring hourly earnings to $20/hour, plus annual stock grants and savings