Wireless Retail Specialist - Stock Grant Eligible

T-Mobile; Williamston (NC); On-site; USD 26,174 - 28,929; Part time

Job summary

T-Mobile USA is hiring for a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment. The role emphasizes product knowledge, digital tools, and service plan recommendations to improve the customer shopping journey.

You will build skills in customer interaction, digital resources, and retail processes while contributing to a high-quality customer experience and loyalty.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring for a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment. The role emphasizes product knowledge, digital tools, and service plan recommendations to improve the customer shopping journey.

You will build skills in customer interaction, digital resources, and retail processes while contributing to a high-quality customer experience and loyalty.