Wireless Retail Specialist: Growth, Training & Perks

T-MOBILE USA, Inc.; Metairie (LA); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Flexible spending account

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, demonstrate technology solutions, and assist shoppers throughout their journey. You will build product knowledge, use digital tools, and tailor service plans to individual needs in a fast-paced store environment.

Role emphasizes customer interaction, digital tool usage, and teamwork to drive satisfaction and loyalty. Training and opportunities for growth are provided in a comprehensive benefits package.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Deliver personalized technology and service solutions to meet individual needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, demonstrate technology solutions, and assist shoppers throughout their journey. You will build product knowledge, use digital tools, and tailor service plans to individual needs in a fast-paced store environment.

Role emphasizes customer interaction, digital tool usage, and teamwork to drive satisfaction and loyalty. Training and opportunities for growth are provided in a comprehensive benefits package.