Wireless Retail Specialist — Customer-Driven Sales

T-Mobile US Inc.; Friendswood (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grants

401(k) with company match

Employee stock purchase plan

Job summary

T-Mobile’s retail team offers a strong Total Rewards package with base pay, training pay, and opportunity for incentives. All employees are eligible for an Annual Stock Grant and investment plans such as ESOP and 401(k).

The role focuses on delivering technology and service solutions in a fast-paced retail setting. The position emphasizes customer engagement, hands-on product knowledge, and use of digital tools to showcase plans and features while pursuing a rewarding customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legal eligibility to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
• Other duties/projects as assigned by management

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

At least 18 years of age

Legally authorized to work in United S

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile’s retail team offers a strong Total Rewards package with base pay, training pay, and opportunity for incentives. All employees are eligible for an Annual Stock Grant and investment plans such as ESOP and 401(k).

The role focuses on delivering technology and service solutions in a fast-paced retail setting. The position emphasizes customer engagement, hands-on product knowledge, and use of digital tools to showcase plans and features while pursuing a rewarding customer experience.