Wireless Retail Specialist

T-Mobile; Washington (District of Columbia); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) and employee stock purchase plan

Paid time off and holidays

Tuition assistance and college coaching

Mobile service & home internet discounts

Childcare subsidy and back-up care

Job summary

T-Mobile is seeking a Mobile Associate in Washington, DC, to support retail operations by engaging customers in their technology and service needs. The role involves developing product knowledge while delivering personalized solutions for customers while supporting organizational goals. You must have a High School Diploma/GED and at least 6 months of customer service experience. Training and various benefits including medical and stock grants are offered.

This position promotes career growth and provides a competitive compensation package including a starting pay of $20.50 per hour plus training pay.

Qualifications

• At least 6 months of customer service and/or sales experience in a retail environment is preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Engage customers and meet their technology and service needs.
• Build product knowledge and demonstrate technology solutions.
• Utilize digital tools to enhance customer understanding.
• Collaborate with colleagues to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate in Washington, DC, to support retail operations by engaging customers in their technology and service needs. The role involves developing product knowledge while delivering personalized solutions for customers while supporting organizational goals. You must have a High School Diploma/GED and at least 6 months of customer service experience. Training and various benefits including medical and stock grants are offered.

This position promotes career growth and provides a competitive compensation package including a starting pay of $20.50 per hour plus training pay.