Wireless Retail Specialist

T-Mobile; Mission Hills (KS); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Stock purchase plan

Job summary

T-Mobile is seeking a Customer Service / Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, use digital tools, and recommend service plans to enhance the customer experience.

The role emphasizes strong communication, problem solving, and teamwork while supporting store goals and customer loyalty. Training is provided, with competitive hourly pay and benefits.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail setting preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Service / Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, use digital tools, and recommend service plans to enhance the customer experience.

The role emphasizes strong communication, problem solving, and teamwork while supporting store goals and customer loyalty. Training is provided, with competitive hourly pay and benefits.