Wireless Retail Pro: Customer Experience & Tech Demos

Arch Telecom; Kokomo (IN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

ESOP

Competitive hourly pay

Uncapped commissions

Career advancement opportunities

Health benefits

Job summary

Arch Telecom is seeking a Wireless Retail Associate to join our store team. You’ll help customers in-store, demonstrate devices and services, and guide purchases with care and knowledge. The role emphasizes learning, team collaboration, and delivering first-class customer experiences.

Ideal candidates are 18+, with a high school diploma or GED, and a willingness to stand long periods. Excellent communication and a customer-first mindset are valued in a fast-paced environment.

Qualifications

• Minimum six months of customer service or sales experience preferred in retail.
• Ability to learn quickly and adapt to a fast-paced environment.
• Strong communication and relationship-building skills.

Responsibilities

• Help customers pick up where they left off in their shopping journey in-store, online, or via care channels.
• Conduct hands-on demonstrations of devices and services to build loyalty and drive sales.
• Guide customers through purchases with thoughtful questions and clear explanations.
• Collaborate with team members and store leaders to ensure a smooth customer experience.

Skills

Customer service

Sales

Retail experience

Education

High school degree or GED

Job description

Arch Telecom is seeking a Wireless Retail Associate to join our store team. You’ll help customers in-store, demonstrate devices and services, and guide purchases with care and knowledge. The role emphasizes learning, team collaboration, and delivering first-class customer experiences.

Ideal candidates are 18+, with a high school diploma or GED, and a willingness to stand long periods. Excellent communication and a customer-first mindset are valued in a fast-paced environment.