Wireless Retail Associate - Tech Solutions & Service

T-Mobile; Houston (TX); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. in Houston is seeking a Mobile Associate to engage customers, demonstrate technology, and tailor service plans in a fast-paced retail environment.

You will build product knowledge, use digital tools, complete training, and collaborate across channels. The role emphasizes customer service, problem solving, and sales skills; the company offers competitive pay, stock grants, and comprehensive benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Change Agility

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Houston is seeking a Mobile Associate to engage customers, demonstrate technology, and tailor service plans in a fast-paced retail environment.

You will build product knowledge, use digital tools, complete training, and collaborate across channels. The role emphasizes customer service, problem solving, and sales skills; the company offers competitive pay, stock grants, and comprehensive benefits.