Wireless Retail Associate: Tech-Savvy Customer Solutions

T-Mobile; Berwick (ME); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Holidays

Medical insurance

Discounts

Job summary

T-Mobile in Berwick, ME is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build knowledge of devices and plans, demonstrate features, and support customers from browsing to purchase.

The role emphasizes customer interactions, digital tool usage, and service plan recommendations to enhance loyalty and satisfaction. On-the-job training leads to growth opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Berwick, ME is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build knowledge of devices and plans, demonstrate features, and support customers from browsing to purchase.

The role emphasizes customer interactions, digital tool usage, and service plan recommendations to enhance loyalty and satisfaction. On-the-job training leads to growth opportunities.