Wireless Retail Specialist - Tech Solutions & Service

T-Mobile; Auburn (ME); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental and vision insurance

Discounts and other benefits

Job summary

T-Mobile USA, Inc. in Auburn, ME is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will train in retail processes, use digital tools, and collaborate with teammates to deliver a seamless experience. The role requires high-energy service, strong communication, and problem solving to drive satisfaction and loyalty.

Qualifications

• Change agility required.
• Strong communication skills essential.
• Customer problem solving abilities needed.
• Customer service experience valued.
• Engaging with customers effectively.
• Able to multitask in a busy environment.
• Sales experience a plus.
• Teamwork orientation encouraged.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Auburn, ME is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will train in retail processes, use digital tools, and collaborate with teammates to deliver a seamless experience. The role requires high-energy service, strong communication, and problem solving to drive satisfaction and loyalty.