Wireless Retail Associate: Path to Mobile Expert & Growth

Arch Telecom; San Jose (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

ESOP

Hourly pay

Uncapped commission

Milestone raises

Career advancement

Health benefits

Job summary

Arch Telecoms is expanding its retail team in San Jose, offering a learning role that builds skills toward a promotion to Mobile Expert after training. You will help customers in-store and across channels, demonstrate devices, and develop product knowledge while delivering a best-in-class experience.

The role emphasizes learning, teamwork, and a strong customer focus in a fast-paced environment with opportunities for advancement and incentives.

Qualifications

• 6 months of customer service and/or sales experience.
• Ability to stand for long periods of time and lift objects weighing up to 25lbs.

Responsibilities

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Build relationships with employees across channels to own the customer experience.

Job description

Arch Telecoms is expanding its retail team in San Jose, offering a learning role that builds skills toward a promotion to Mobile Expert after training. You will help customers in-store and across channels, demonstrate devices, and develop product knowledge while delivering a best-in-class experience.

The role emphasizes learning, teamwork, and a strong customer focus in a fast-paced environment with opportunities for advancement and incentives.