Wireless Retail Associate - Learn & Grow to Mobile Expert

Arch Telecom; Franklin Lakes (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Competitive hourly pay

Uncapped commission earnings

Automatic raises at milestones

Career advancement opportunities

Culture of care & excellence

Discounted T-Mobile Plan

Health benefits for full-time-employes

Monthly sales bonuses and contests

Job summary

Arch Telecom is seeking Mobile Associates to join our national wireless retailer team. As brand ambassadors, MAs live the Arch Telecom core values, delivering energetic in-store experiences and building lasting customer relationships while learning skills for promotion after training.

You will assist customers with device choices, demonstrate the latest technology, and provide personalized solutions beyond basic plans. Join a fast-paced team and grow toward Mobile Expert.

Qualifications

• 6 months of customer service and/or sales experience; retail environment preferred.
• Be at least 18 years old.
• High school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Full Time (40 hours) or Part Time (20+ hours) availability.

Responsibilities

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
• Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.
• Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the companys success.
• Be willing to have a good time while providing first class customer experience

Skills

Customer service

Sales

Communication

Team collaboration

Education

High school diploma or GED

Job description

Arch Telecom is seeking Mobile Associates to join our national wireless retailer team. As brand ambassadors, MAs live the Arch Telecom core values, delivering energetic in-store experiences and building lasting customer relationships while learning skills for promotion after training.

You will assist customers with device choices, demonstrate the latest technology, and provide personalized solutions beyond basic plans. Join a fast-paced team and grow toward Mobile Expert.