Wireless Retail Associate: Grow with Tech & Stock

tmobile; Estero (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile in the United States is hiring for a Mobile Associate role within retail operations. You will engage customers, demonstrate products and services, and guide shoppers through their journey while building strong product knowledge.

The position emphasizes customer interaction, use of digital tools, and service plan recommendations, with training provided to expand wireless technology expertise and process familiarity.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring for a Mobile Associate role within retail operations. You will engage customers, demonstrate products and services, and guide shoppers through their journey while building strong product knowledge.

The position emphasizes customer interaction, use of digital tools, and service plan recommendations, with training provided to expand wireless technology expertise and process familiarity.