Wireless Retail Associate—Grow to Mobile Expert

Arch Telecom; Wauwatosa (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

ESOP

Competitive pay

Uncapped commissions

Career advancement

Health benefits

Job summary

Arch Telecom is hiring Mobile Associates to join a dynamic retail team in Wisconsin. You will learn and demonstrate customer service excellence while assisting customers with device and service solutions in-store, online or via care channels.

The role emphasizes hands-on demonstrations, personalized recommendations, and building loyalty through excellent service and expert knowledge. Training leads to promotion as Mobile Expert upon completion.

Qualifications

• 6 months of customer service or sales experience is preferred.
• Retail environment experience is a plus.

Responsibilities

• Help customers pick up where they left off in their shopping journey, online, by phone, or in-store.
• Provide hands-on demonstrations of devices and services.
• Engage in side-by-side selling to find personalized solutions.
• Guide customers through their purchasing experience with thoughtful questions and informed answers.
• Build relationships across channels to resolve issues and hand off small business leads.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Arch Telecom is hiring Mobile Associates to join a dynamic retail team in Wisconsin. You will learn and demonstrate customer service excellence while assisting customers with device and service solutions in-store, online or via care channels.

The role emphasizes hands-on demonstrations, personalized recommendations, and building loyalty through excellent service and expert knowledge. Training leads to promotion as Mobile Expert upon completion.