Wireless Manager: Lead High-Impact Sales & Service

Oslcareers; Bristol (CT); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

50% off wireless services

RRSP matching

Paid vacation

Employee discounts

DailyPay & Wisely access

Job summary

OSL seeks a Wireless Manager to lead a sales team in a busy wireless department. You will guide daily operations, ensure top customer service, and drive profitability through strategic sales initiatives.

Reporting to the District Manager, you will mentor staff, optimize processes, and meet targets while maintaining excellent product knowledge and service quality across promotions and campaigns.

Qualifications

• Retail management experience in wireless or electronics.
• Demonstrated ability to drive team performance, sales results, and service quality.
• Strong communication and presentation skills, essential for effective leadership and customer interactions.
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
• Physical ability to lift 30-50 pounds.
• Capability to stand or walk for extended periods during shifts.

Responsibilities

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery.
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies.
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed.
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards.
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes.
• Analyze sales figures, forecast future sales, and adapt strategies to market trends.
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives.
• Ensure compliance with all company policies and procedures as well as legal regulations.
• Manage the department budget, including labor costs, supplies, and other expenses.
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment.
• Report to upper management on sales results, potential customer issues, and the overall performance of the department.
• Various other duties, as needed.

Skills

Leadership

Technical acumen

Sales proficiency

Customer focus

Communication skills

Problem-solving

Adaptability

Organizational skills

Job description

OSL seeks a Wireless Manager to lead a sales team in a busy wireless department. You will guide daily operations, ensure top customer service, and drive profitability through strategic sales initiatives.

Reporting to the District Manager, you will mentor staff, optimize processes, and meet targets while maintaining excellent product knowledge and service quality across promotions and campaigns.