Wire Services Payment Specialist

Seacoast Bank Careers; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Seacoast Bank is seeking a Wire Services Payment Specialist to oversee timely and accurate processing of all wire activity, including OFAC checks, wire returns, drawdowns, research, and related documentation, with a strong focus on fraud prevention and risk mitigation.

You will process incoming and outgoing wires through Treasury Online, WITS, Wells Fargo, or Fedline, verify details, perform callback confirmations, update customer accounts, and ensure proper documentation for funds transfer.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of Retail banking or operational support experience in the banking industry.
• Proficiency with Microsoft Office applications.

Responsibilities

• Supports and performs duties assigned by the Wire Transfer Operations Team Lead and/or Manager.
• Processes and verifies incoming and outgoing wire transfers via Treasury Online, telephone line, or branches via WITS, Wells Fargo, or Fedline Advantage.
• Review and input outgoing wire transfers including returns and drawdowns requested on behalf of Seacoast customers.
• Performs Seacoast Customer account maintenance with transaction review/monitoring and documentation review in line with policies and regulatory requirements.
• Perform callback verification to confirm transaction details and authenticity of transactions.
• Performs security-related verifications and callback confirmations to validate the authenticity of outgoing wire transfers.
• Provides support for electronic wire products including password resets, enrollments, and staff/customer assistance.
• Works with clients and internal service partners to ensure proper documentation for accurate transfer of funds.
• Reconciles the transaction fraud monitoring queue and OFAC inquiries, performing due diligence to mitigate fraud.
• Investigates suspicious or fraudulent claims per Bank policy and procedures.
• Responsible for risk and fraud mitigation in relation to electronic services, analyzing and acting on suspicious activity.
• Performs customer service functions, including interacting with customers and answering questions.
• Adheres to Seacoast Bank’s Code of Conduct.

Skills

Fraud risk awareness

Customer service

Microsoft Office

Education

High school diploma

Tools

Wire Transfer Systems

Job description

Job Category: Administrative & Shared Services

The Wire Services Payment Specialist is responsible for ensuring all aspects wire activities are processed timely, accurately, efficiently, and in accordance with applicable regulations with an eye toward identifying fraud.

These activities include the processing of incoming and outgoing wires, including OFAC verification, Wire Returns, Drawdown Processing, Wire Transfer agreements, Wire research, Account Maintenance, Reg-E, checking for suspicious information and activity, Customer Callbacks, and the review of the Signature Authority limits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports and performs duties assigned by the Wire Transfer Operations Team Lead and / or the Wire Transfer Operations Manager.
• Processes and verifies incoming and outgoing wire transfers received through Treasury Online, recorded telephone line, or from the branches via WITS, Wells Fargo, or Fedline Advantage.
• Review and input outgoing wire transfers including returns and drawdowns requested on behalf of Seacoast customers.
• Performs Seacoast Customer account maintenance which includes, but is not limited to, transaction review/monitoring and documentation review. This is completed in a timely and accurate manner in accordance with Bank policies, procedures, and regulatory requirements.
• Perform callback verification to confirm transaction details and authenticity of transaction.
• Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers.
• Provides support for all electronic wire products which may include resetting passwords, processing enrollments, and offering assistance to staff and customers with these products.
• Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds.
• Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud.
• Investigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and procedures.
• Responsible for risk and fraud mitigation in relation to electronic services. Analyzes suspicious activity and enforces actions to mitigate risk.
• Performs customer service functions, including interacting with customers, and answering questions.
• Adhere to Seacoast Bank’s Code of Conduct.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required
• 1-3 years of Retail banking or operational support experience in the banking industry.
• Proficiency with Microsoft Office applications.
• Wire Transfer Processing knowledge preferred
• Intermediate knowledge of federal and state banking laws, rules, and regulations.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.