Wire Transfer Specialist

Customers Bank; Reading, Northern (Berks County, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Customers Bank in Reading, PA is seeking a Wire Transfer Specialist to process and monitor wires, ensuring accuracy and compliance while supporting client teams.

The role covers SWIFT and online transfers, discrepancy investigations,OFAC monitoring, and documentation. It requires 2+ years in wire transfer or bank operations and strong MS Office skills; Finzly/FIS knowledge is a plus.

Qualifications

• 2+ years of wire transfer or bank operations experience in a production environment.
• Ability to multi-task and build strong relationships with clients.
• Proficient in Microsoft Office Suite; Finzly and FIS software familiarity preferred.

Responsibilities

• Process and guarantee wire transactions from all channels with accuracy and timeliness.
• Monitor outgoing wires for approvals and compliance; handle wire investigations.
• Provide elite customer service and resolve wire-related inquiries or issues.
• Monitor OFAC hits and ensure compliance with policies and procedures.

Skills

Wire transfer experience

Bank operations experience

Microsoft Office

Customer service

Tools

Finzly

FIS

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What You’ll Do: The Wire Transfer Specialist is responsible for performing operational support duties of the Wire Transfer Department under general supervision. Utilizes an automated wire transfer system to ensure all wires are processed in an accurate, timely, and compliant fashion. Process the wire transfer instructions through the Wire Transfer and SWIFT systems. Processing and repairing of online customer-initiated wires. Answers inquiries, resolves wire-related issues, and performs other support duties in order to facilitate client servicing and production goals. Responsibilities: Guarantee assigned wire transactions from all channels, foreign currency payments, customer service, wire investigation/research, and reconcilations are done in a complete and timely manner and are in line with all policies and procedures, established service levels, as well as within audit and compliance requirements Ensure all outgoing wires have appropriate approval prior to transmitting funds Monitor incoming wire queues to ensure assigned transactions are posted in a timely and accurate manner Provide elite customer service regarding wire transfers Monitor and review "OFAC" hits and ensure compliance with Financial Crimes business unit requirements Investigate and resolve discrepancies or errors, communicate findings to management, and recommend solutions for process improvements Assist with Payment Operations reporting Performs support tasks that occur during branch, department, and client inquiries. Serves as an initial point of contact for wire-related requests or issues received via phone or email Other duties as assigned by Team Manager/Team Lead

What Do You Need?

• 2+ years of wire transfer or bank operations experience in a production environment within a Bank/Credit Union
• Ability to multi-task
• Ability to build strong relationships
• Technology Skills: Proficient in Microsoft Office Suite
• Previous experience using Finzly and FIS software preferred

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.

Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation.

Customers Bank is an equal opportunity lender.

Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.