Wire Services Payment Specialist

Seacoast Bank; Florida; On-site; USD 50,000 - 75,000; Full time

Job summary

Seacoast Bank in Miami, FL is seeking a Wire Services Payment Specialist to manage processing of incoming and outgoing wires, including OFAC verification and related research, with focus on accuracy and fraud prevention.

The role involves supporting the Wire Transfer Operations team, performing transactions through Treasury Online, WITS, Wells Fargo, or Fedline Advantage, and ensuring documentation and regulatory compliance.

Qualifications

• Experience in retail banking or operational support is required.
• Proficiency with Microsoft Office applications.
• Knowledge of wire transfer processing preferred.
• Familiarity with federal and state banking laws and regulations.

Responsibilities

• Supports and performs duties assigned by the Wire Transfer Operations Team Lead and/or Manager.
• Processes and verifies incoming and outgoing wire transfers through various channels.
• Reviews and inputs outgoing wire transfers including returns and drawdowns for Seacoast customers.
• Conducts account maintenance, transaction review and documentation in accordance with policies.
• Performs callback verifications to confirm transaction details and authenticity.
• Performs security verifications to validate authenticity of transfers.
• Assists staff and customers with electronic wire products (password resets, enrollments, etc.).
• Coordinates with clients and service partners for proper documentation for transfer of funds.
• Reconciles fraud monitoring queue and OFAC inquiries, conducts proper due diligence.
• Investigates suspicious or fraudulent claims per bank policy.
• Maintains risk and fraud mitigation related to electronic services.
• Handles customer service interactions and answers inquiries.
• Adheres to Seacoast Bank’s Code of Conduct.

Skills

Wire transfer processing

Microsoft Office

Education

High school diploma or equivalent

Job description

Location: Miami, FL

The Wire Services Payment Specialist is responsible for ensuring all aspects wire activities are processed timely, accurately, efficiently, and in accordance with applicable regulations with an eye toward identifying fraud.

Job Summary

These activities include the processing of incoming and outgoing wires, including OFAC verification, Wire Returns, Drawdown Processing, Wire Transfer agreements, Wire research, Account Maintenance, Reg-E, checking for suspicious information and activity, Customer Callbacks, and the review of the Signature Authority limits.

Essential Duties and Responsibilities

• Supports and performs duties assigned by the Wire Transfer Operations Team Lead and / or the Wire Transfer Operations Manager.
• Processes and verifies incoming and outgoing wire transfers received through Treasury Online, recorded telephone line, or from the branches via WITS, Wells Fargo, or Fedline Advantage.
• Review and input outgoing wire transfers including returns and drawdowns requested on behalf of Seacoast customers.
• Performs Seacoast Customer account maintenance which includes, but is not limited to, transaction review/monitoring and documentation review. This is completed in a timely and accurate manner in accordance with Bank policies, procedures, and regulatory requirements.
• Perform callback verification to confirm transaction details and authenticity of transaction.
• Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers.
• Provides support for all electronic wire products which may include resetting passwords, processing enrollments, and offering assistance to staff and customers with these products.
• Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds.
• Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud.
• Investigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and procedures.
• Responsible for risk and fraud mitigation in relation to electronic services. Analyzes suspicious activity and enforces actions to mitigate risk.
• Performs customer service functions, including interacting with customers, and answering questions.
• Adhere to Seacoast Bank’s Code of Conduct.

Education and/or Experience

• High school diploma or equivalent required
• 1-3 years of Retail banking or operational support experience in the banking industry.
• Proficiency with Microsoft Office applications.
• Wire Transfer Processing knowledge preferred
• Intermediate knowledge of federal and state banking laws, rules, and regulations.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.