Wires Operations Lead (Hybrid) — Banking Support

First Citizens Bank; Raleigh (NC); Hybrid; USD 60,000 - 75,000; Full time

Job summary

First Citizens Bank in Raleigh is seeking an experienced Operations Support professional to provide advanced operational support for a business unit, ensuring compliance and efficient daily workflows. You will handle data entry, documentation, and customer inquiries, act as SME in your area, and help guide junior team members while maintaining a high standard of service in a hybrid work environment.

This role requires strong knowledge of banking operations and regulatory awareness, with a focus

Qualifications

• Bachelor's degree and 1 year experience OR high school diploma/GED and 5 years in Financial Services or Operations Support.

Responsibilities

• Develops and maintains relationships with customers, associates and vendors to achieve business goals and streamline service experience.
• Handles inbound communications to service accounts, fulfills requests, or addresses issues with a high standard of service.
• Performs various operational tasks, data entry, processing and documentation, and identifies process inefficiencies.
• Provides knowledge in area of work and ensures compliance with laws, regulations and policies; guides less experienced teammates.

Skills

Banking operations

Wire processing

Customer service

Communication

Attention to detail

Multitasking

Independent work

Team collaboration

Education

Bachelor's degree or higher

High school diploma or GED

Tools

Bowes

FX Star

D1

Salesforce

Job description

First Citizens Bank in Raleigh is seeking an experienced Operations Support professional to provide advanced operational support for a business unit, ensuring compliance and efficient daily workflows. You will handle data entry, documentation, and customer inquiries, act as SME in your area, and help guide junior team members while maintaining a high standard of service in a hybrid work environment.

This role requires strong knowledge of banking operations and regulatory awareness, with a focus