Wire Operations & Analytics Analyst

NBMBAA; Charlotte (NC); Presencial; USD 60.000 - 78.000; Jornada completa

Descripción de la vacante

Bank of America is seeking an Operations Analyst to analyze day-to-day issues in wire processing, perform research, and deliver resolution. You will support procedures, perform routine analytics, and create reports while handling exception processing to ensure accurate operations.

The role requires processing knowledge, strong communication, and the ability to navigate multiple systems. On-site work in Charlotte with a 40-hour week is typical.

Formación

• Minimum 1 year experience with wires or research and analysis in a production environment.
• Minimum 1 year experience in customer service.
• Risk and resolve experience.
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure.
• Experience with Microsoft Office Suite.
• Strong oral, written, and interpersonal communication skills.
• Strong organizational skills.
• Strong attention to detail.
• Ownership and accountability for delivering high quality work.
• Ability to prioritize effectively, adapt, and meet deadlines.
• Ability to work overtime when needed.

Responsabilidades

• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy.
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows.
• Ability to navigate multiple processing applications during research and exception processing.
• Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
• Assists with coordination of implementation for products, services, and operational solutions.
• Supports the design, documentation, implementation, and monitoring of new products and services.
• Provides guidance regarding procedural, technical, and operational changes.
• Expands business products knowledge within operations environment.
• Builds network by developing relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Conocimientos

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Data Management

Critical Thinking

Descripción del empleo

Bank of America is seeking an Operations Analyst to analyze day-to-day issues in wire processing, perform research, and deliver resolution. You will support procedures, perform routine analytics, and create reports while handling exception processing to ensure accurate operations.

The role requires processing knowledge, strong communication, and the ability to navigate multiple systems. On-site work in Charlotte with a 40-hour week is typical.