WIOA Intake & Eligibility Specialist - Tribal Programs

Lumbee Land Development, Inc; Pembroke (NC); On-site; USD 28,000 - 44,000; Full time

Job summary

The Lumbee Tribe of North Carolina seeks an Intake Specialist for its WIOA Section 166 Program. You will conduct intake interviews, collect documents, verify eligibility, and guide applicants through enrollment while protecting confidentiality.

Responsibilities also include coordinating referrals, maintaining accurate records in approved databases, and communicating with Tribal programs, NC Works centers, and educational institutions to support eligible participants.

Qualifications

• Experience with intake, eligibility screening, and document verification.
• Ability to learn WIOA Section 166 criteria and tribal procedures.
• Skill in conducting respectful intake interviews and gathering accurate information.
• Ability to manage and organize paper/electronic files and records.

Responsibilities

• Explain the application process and required documents to applicants.
• Schedule intake appointments and coordinate orientations.
• Conduct intake interviews and assist with completing applications and forms.
• Review documentation supporting eligibility and verify information for completeness.
• Match applicant data to program criteria and coordinate referrals to workforce staff.
• Maintain accurate intake and eligibility records and prepare files for review.
• Protect confidentiality and adhere to tribal policies and procedures.

Skills

Intake interviews

Eligibility screening

Documentation review

Customer service

Microsoft Office

Education

Associate degree in Business Administration

Associate degree in Human Services

Associate degree in Social Work

Tools

Databases

Participant record systems

Microsoft Office

Job description

The Lumbee Tribe of North Carolina seeks an Intake Specialist for its WIOA Section 166 Program. You will conduct intake interviews, collect documents, verify eligibility, and guide applicants through enrollment while protecting confidentiality.

Responsibilities also include coordinating referrals, maintaining accurate records in approved databases, and communicating with Tribal programs, NC Works centers, and educational institutions to support eligible participants.