WIOA Case Manager

Lumbee Land Development, Inc; Pembroke (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Lumbee Tribe of North Carolina seeks a Workforce Development Program Manager to lead employment services, training, and case management for WIOA 166 participants. You will coordinate with local employers, training providers, NCWorks Career Centers, and Tribal programs to deliver integrated services.

The role requires developing individualized service plans, monitoring progress, and ensuring compliance with federal and Tribal policies.

Qualifications

• Experience in workforce development or related programs.
• Strong case management and organizational skills.
• Ability to maintain confidential information and handle sensitive data.

Responsibilities

• Conduct participant intake, assessments, and eligibility reviews for WIOA Section 166.
• Develop individualized employment and service plans with participants.
• Provide ongoing case management, career counseling, and follow-up throughout program participation.
• Coordinate job search and job placement assistance with employers and NCWorks Career Centers.
• Maintain accurate participant files and ensure compliance with federal and tribal policies.

Skills

Workforce development

Case management

Career counseling

Program administration

Communication skills

Education

Bachelor's degree in Workforce Development, Public Administration, Human Services, or related field

Job description

Department: American Indian Workforce Development

Reports to (title): Workforce Development Program Director

Hours/week: 40

Job Location: Lumbee Tribe of North Carolina

Type of Position: Full-Time

Classification: Exempt

Effective Date: 11/2026

PERFORMANCE EXPECTATIONS

In performance of their respective tasks and duties, all employees of Lumbee Tribe of North Carolina are expected to conform to the following:

• Uphold all principles of confidentiality to the fullest extent.
• Adhere to all professional and ethical behavior standards of the tribal government.
• Interact in an honest, trustworthy, and respectful manner with employees, Tribal members, visitors, and vendors.
• Participate in departmental staff meetings, quality management activities, and educational programs.
• Comply with Lumbee Tribe’s policies and procedures.
• Maintain a current insurable driver’s license.

POSITION PURPOSE

The Workforce Development Program Manager serves as a primary front-line manager responsible for delivering employment,

training, career development, and case management services to eligible participants of the Lumbee Tribe of North Carolina’s

WIOA Section 166 Program. The position works directly with individuals seeking education, occupational skills training,

employment, work-based learning, and other workforce development services. The Program Manager assists participants in

identifying career goals, addressing barriers to employment, developing individualized service strategies, and successfully

progressing toward meaningful employment and economic self-sufficiency. The Workforce Development Program Manager

also serves as an important connection between participants, employers, training providers, NCWorks Career Centers,

community organizations, Tribal programs, and other workforce partners to ensure participants have access to coordinated

employment and training opportunities that respond to individual needs and local labor market demand.

ESSENTIAL DUTIES, FUNCTIONS, & RESPONSIBILITIES

• Serve as a primary point of contact for individuals seeking services through the Lumbee Tribe of North Carolina WIOA Section 166 Program. Conduct participant intake, interviews, assessments, and eligibility reviews in accordance with WIOA Section 166 requirements, U.S. Department of Labor guidance, Tribal policies, and established program procedures.
• Review and collect required participant documentation and ensure eligibility files are complete, accurate, organized, and properly maintained. Assess participants' employment history, educational background, occupational skills, aptitudes, interests, career objectives, support service needs, and potential barriers to employment.
• Work collaboratively with each participant to develop an individualized employment and service plan that establishes appropriate career goals, training objectives, employment strategies, timelines, and supportive service needs.
• Provide ongoing case management, career counseling, coaching, and follow-up throughout the participant's involvement in the program.
• Assist participants in identifying and accessing appropriate education, occupational training, credentialing, apprenticeship, work experience, on-the-job training, and employment opportunities.
• Maintain current knowledge of available colleges, universities, community colleges, vocational programs, apprenticeship programs, occupational training providers, credentialing opportunities, employers, and other workforce development resources.
• Provide participants with information regarding occupations that are in demand within the local and regional labor market.
• Coordinate job search and job placement assistance for program participants.
• Assist participants with preparing resumes, employment applications, cover letters, and other job-search materials.
• Provide instruction and coaching related to job-search techniques, interviewing skills, professional communication, workplace expectations, job retention, career advancement, and employment readiness.
• Connect participants with employers and employment opportunities that are consistent with their skills, training, experience, and career objectives.
• Develop and maintain relationships with local employers to identify employment opportunities, work experiences, on-the-job training opportunities, apprenticeships, and other work-based learning opportunities for participants.
• Maintain regular contact with participants to monitor attendance, academic or training progress, employment status, barriers, milestones, and completion of established goals.
• Make appropriate referrals to Tribal programs, NCWorks Career Centers, educational institutions, community organizations, social service agencies, vocational rehabilitation programs, and other resources when additional services are needed.
• Collaborate with Tribal leadership, Tribal departments, local governments, workforce development organizations, educational institutions, employers, community-based organizations, and other partners to expand employment and training resources available to the community.
• Develop and strengthen partnerships with the NCWorks Career Center network to promote coordinated services, referrals, employment opportunities, and access to workforce development resources.
• Participate in community outreach, recruitment activities, career fairs, employer events, workshops, orientations, and other activities designed to increase awareness of WIOA Section 166 services.
• Maintain accurate and complete participant case files, electronic records, service documentation, case notes, eligibility records, Individual Service Plans, training documentation, employment information, and supporting records.
• Conduct follow-up activities with participants following training completion, employment placement, program exit, or other milestones as required by WIOA and program policy.
• Assist in tracking performance outcomes, including enrollment, credential attainment, measurable skill gains, training completion, employment placement, employment retention, earnings, and other applicable performance indicators.
• Assist program leadership in identifying participant trends, service gaps, employer needs, training demands, and opportunities to improve program performance
• Ensure participant information is maintained confidentially and handled in accordance with applicable federal requirements, Tribal policies, and program procedures.
• Maintain professional working relationships with participants, coworkers, Tribal departments, employers, training providers, partner agencies, and members of the public.
• Participate in required program meetings, professional development, technical assistance sessions, and WIOA-related training.
• Assist with monitoring, audits, file reviews, compliance reviews, and preparing program documentation as requested.
• Follow all applicable Lumbee Tribe of North Carolina personnel, fiscal, procurement, programmatic, confidentiality, and administrative policies.
• Perform other workforce development and program-related duties as assigned by the WIOA Section 166 Director or authorized Tribal leadership.
• All other duties as assigned

MINIMUM MANDATORY QUALIFICATIONS

Experience:

• A minimum of two (2) years of progressively responsible experience in workforce development, employment and training programs, case management, career services, human services, community development, or a related field is preferred.

Education:

• Bachelor's degree from an accredited college or university in Workforce Development, Business Administration, Public Administration, Human Services, Social Work, Counseling, Education, Psychology, Sociology, Human Resources, or a closely related field.
• Relevant professional experience in workforce development, employment services, case management, career counseling, human services, or program administration may be considered in lieu of a portion of the educational requirement when permitted by Tribal personnel policy.

Mandatory Knowledge, Skills, Abilities, and Other Qualifications:

• Knowledge of workforce development, employment services, career counseling, case management, and community resource coordination.
• Ability to interview and assess individuals to identify employment goals, strengths, skills, educational needs, and barriers to employment.
• Ability to interpret and apply program policies, eligibility requirements, procedures, and federal grant requirements.
• Strong case management and organizational skills.
• Ability to maintain accurate participant files and detailed case notes.
• Strong verbal and written communication skills.
• Ability to communicate effectively with individuals from diverse educational, employment, and socioeconomic backgrounds. Knowledge of employment-search methods, resume development, interviewing techniques, job-retention strategies, and workplace expectations.
• Ability to establish productive relationships with employers, educational institutions, government agencies, Tribal departments, community organizations, and workforce partners.
• Ability to manage multiple participant caseloads, deadlines, and program responsibilities simultaneously.
• Strong computer skills and the ability to use electronic case-management systems, databases, Microsoft Office applications, email, and other workforce development technology.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Ability to work independently while functioning effectively as part of a multidisciplinary workforce development team. Commitment to providing culturally responsive, participant-centered services to American Indian and Native American individuals, families, and communities.
• Good communication skills, writing skills, and the ability to relate to diverse populations will be required, with a working knowledge and expertise in data processing and computer technologies.
• Deep understanding of federal, state, and tribal laws, as well as grant management (e.g., Uniform Guidance).
• Strong analytical, communication, and, in some cases, supervisory skills, with proficiency in software like Microsoft Office and auditing
• Must possess a valid NC driver's license.

WORK ENVIRONMENT

The work environment characteristics described here are representative to those an employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. Limited overnight travel may be required from time to time.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, hear and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with clients, vendors, and staff.

Mental demands:

There are a number of deadlines associated with this position. The employee must be able to handle frequent interruptions and must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.

INDIAN PREFERENCE

The Lumbee Tribe of North Carolina has implemented an Indian Preference in Employment Policy. Pursuant to this Policy, applicants who possess the knowledge, skills, and abilities required by this position, and who are members of the Lumbee Tribe will be given primary preference for hiring and employment after providing proof of tribal membership. Indian preference is integrated into the interview and scoring process for candidates for job positions.

OTHER

Confidentiality: All employees must uphold all principles of confidentiality to the fullest extent. This position has access to sensitive information and a breach of these principles will be grounds for immediate termination.

Background Investigation: This position is subject to a criminal history background check, and a Motor Vehicle check. Candidates must successfully pass all required background checks in order to qualify for this position.

Drug Screening: All applicants must successfully pass a pre-employment drug screening prior to beginning employment and will be subject to random drug testing.

Disclaimer: The information on this position description has been designed to indicate the general nature and level of work performance by employees in this position. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.