Winter Spa Host

The William Vale; New York (NY); On-site; USD 25,000 - 30,000; Part time

Job summary

The William Vale in New York, NY invites applications for a Winter Spa Host (Seasonal - Part Time). The role reports to the Winter Spa Manager and focuses on delivering warm hospitality, proactive guest assistance, and smooth spa operations.

Key responsibilities include greeting guests, handling requests, processing payments, and daily spa setup/breakdown while maintaining safety and standards. The position requires adaptability, weekend availability, and the ability to work outdoors in cold

Qualifications

• Proactive problem resolution approach and quick thinking.
• Strong communication with guests and team members.
• Excellent organization and time-management skills.
• Maintain professionalism in all guest interactions.

Responsibilities

• Greet and check-in guests with high service standards.
• Assist guests with all requests and inquiries.
• Process payments accurately and efficiently.
• Set up and breakdown Winter Spa daily.
• Explain facility rules and safety procedures to guests.
• Report injuries per established protocols.
• Respond to emails/phone calls and relay information to the team.
• Perform additional duties as assigned by management.

Skills

Proactive problem solving

Outstanding communication

Organizational & time management

Professional demeanor

Job description

Description

Winter Spa Host (Seasonal - Part Time)

Reports to: Winter Spa Manager

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on offering warm hospitality to all.

We understand that for our colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview

Join us and continue your successful career as a hands-on, personable, motivated, pro in the role of Spa Host at The William Vale. The ideal candidate is an experienced, high-energy and outgoing individual who will proactively provide constant support, guidance, and exceptional service to our guests.

Responsibilities

• Greet and check-in guests with superior service adhering to The William Vale hospitality standards.
• Assist guests with all requests.
• Process payment with efficiency and accuracy.
• Daily set up and breakdown of Winter Spa.
• Ensure guests are aware of the rules and regulations of the facility.
• Report all injuries in compliance with The William Vale's established protocols.
• Promptly answer emails and phone calls to assist guests. Extend assistance to resolve guest issues and communicate to relevant parties.
• Any other duties as assigned by management.

Skills

• Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long term problem solving.
• Outstanding communication skills and ability to effectively communicate with others.
• Outstanding organizational and time management processes.
• Maintain a high level of professionalism in all interactions/situations.

Qualifications

• Minimum of 1-2 years of Guest Service/Host experience required.
• Hotel experience a plus.
• Ability to lift and transport up to 25 pounds.
• Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction.
• Able to work outdoors in cold temperatures (snow, wind, rain).
• Capacity to work varied shifts, including weekends and holidays.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality