Winter Spa Host (Seasonal - Full-time)

The William Vale; New York (NY); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

The William Vale in New York blends the authenticity of its Williamsburg location with a forward-thinking hospitality approach. We are seeking a hands-on Spa Host for the Winter Spa, a seasonal full-time role that delivers proactive support, guidance, and exceptional service to guests.

The ideal candidate has 1–2 years in Guest Service/Host roles, strong communication and organizational skills, and the stamina to work outdoors in cold conditions, weekends, and holidays.

Qualifications

• 1–2 years of Guest Service/Host experience recommended
• Hotel experience a plus
• Ability to lift and transport up to 25 pounds
• Able to withstand prolonged walking, standing, bending and kneeling
• Capable of working outdoors in cold temperatures and varied shifts (weekends/holidays)

Responsabilités

• Greet and check-in guests with high hospitality standards.
• Assist guests with all requests.
• Process payments efficiently and accurately.
• Daily setup and breakdown of Winter Spa.
• Communicate rules and safety regulations to guests.
• Report injuries per established protocols.
• Respond to emails and phone calls to resolve guest issues and coordinate with others.
• Perform other duties as assigned by management.

Connaissances

Proactive problem solving

Communication skills

Organization & time management

Professionalism

Description du poste

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

Winter Spa Host (Seasonal - Full-time)

Reports to: Winter Spa Manager

Overview

Join us and continue your successful career as a hands-on, personable, motivated, pro in the role of Spa Host at The William Vale. The ideal candidate is an experienced, high-energy and outgoing individual who will proactively provide constant support, guidance, and exceptional service to our guests.

Responsibilities

• Greet and check-in guests with superior service adhering to The William Vale hospitality standards.
• Assist guests with all requests.
• Process payment with efficiency and accuracy.
• Daily set up and breakdown of Winter Spa.
• Ensure guests are aware of the rules and regulations of the facility.
• Report all injuries in compliance with The William Vale’s established protocols.
• Promptly answer emails and phone calls to assist guests. Extend assistance to resolve guest issues and communicate to relevant parties.
• Any other duties as assigned by management.

Skills

• Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long term problem solving.
• Outstanding communication skills and ability to effectively communicate with others.
• Outstanding organizational and time management processes.
• Maintain a high level of professionalism in all interactions/situations.

Qualifications

• Minimum of 1-2 years of Guest Service/Host experience required.
• Hotel experience a plus.
• Ability to lift and transport up to 25 pounds.
• Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction.
• Able to work outdoors in cold temperatures (snow, wind, rain).
• Capacity to work varied shifts, including weekends and holidays.