Winter Seasonal Guest Services Concierge

LMLC OPERATIONS LLC; Big Sky (MT); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

SkyLine Passes per month

Free Associate Shuttle

Ski Pass or Wellness Bonus

Complimentary shift meals

401k eligibility and match

Employee housing discounts

LifeMart retailer discounts

End of season Appreciation Day

Job summary

Spanish Peaks Mountain Club in Big Sky, MT seeks a Seasonal Member Services Associate to ensure exceptional guest experiences, from greeting guests to handling reservations and requests. You will engage with members, learn preferences, and coordinate with departments to support daily operations.

We value customer service excellence, reliability, and the ability to adapt to new software. Weekend, night, and holiday availability is required as per business needs.

Qualifications

• Minimum of two years' experience in a club or similar guest-facing environment.
• Minimum of two years' experience in customer service.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Willingness to learn and adapt to new software and processes.
• Reliable and able to work weekends, nights, and holidays as needed.
• Valid driver's license.

Responsibilities

• Welcome guests with a friendly, sincere greeting.
• Provide information on club attractions and local points of interest.
• Build rapport with members and learn their preferences.
• Book reservations for club and external facilities.
• Log guest requests and follow up.
• Stay informed about daily arrivals and group activities.
• Coordinate with other departments regarding guest needs.
• Monitor and arrange valet and transportation with contracted vendors.

Skills

Customer service

Guest recovery

MS Office

Time management

Positive attitude

Adaptability

Learning mindset

Dependable

Tools

MS Office Suite

Job description

Spanish Peaks Mountain Club in Big Sky, MT seeks a Seasonal Member Services Associate to ensure exceptional guest experiences, from greeting guests to handling reservations and requests. You will engage with members, learn preferences, and coordinate with departments to support daily operations.

We value customer service excellence, reliability, and the ability to adapt to new software. Weekend, night, and holiday availability is required as per business needs.