SP - Skier Services Lead

Spanish Peaks Mountain Club; Big Sky (MT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

SkyLine Punch Passes

Free Associate Shuttle

Ski Pass or Wellness Bonus

Complimentary shift meals

401k eligibility and bi-weekly match

Discounted Employee Housing

Discounts through LifeMart

End of season appreciation day

Job summary

Spanish Peaks Mountain Club in Big Sky, Montana, is seeking a Seasonal Full Time Skier Services Lead to oversee daily operations, guide the team, and ensure outstanding guest service.

Responsibilities include training new associates, assisting members with snowsports gear, setting up equipment, handling reservations, and maintaining member communication. This role emphasizes service excellence in a private mountain community.

Qualifications

• Two years working experience in ski resort hospitality preferred.
• High school or equivalent education required.

Responsibilities

• Train and help integrate new associates into the operation, be available to answer questions to ensure the team is operating efficiently.
• Providing services to assist members and guests with snowsports gear, both on and off snow.
• Setting up boots and gear for members and guests.
• Greeting members and guests and ensuring that all Snowsports information and release forms are accurately filled completed.
• Posting any appropriate charges associated with ski and snowboard activities.
• Properly communicating with Club staff and guests all present and upcoming programs and activities and booking corresponding reservations.
• Maintaining relationships and communication with past and future members and guests with pre- and post-visit correspondence.

Skills

Skiing enthusiasm

Customer service

Education

High school or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Full Time Professional Big Sky, MT, US

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, MT.

The Skier Services Leadis responsible for performing and overseeing daily tasks that align with the department’s long term goals and objectives, uphold Spanish Peaks Mountain Club’s Vision, Mission and Values; support management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.

ESSENTIAL FUNCTIONS:

• Train and help integrate new associates into the operation, be available to answer questions to ensure the team is operating efficiently
• Providing services to assist members and guests with snowsports gear, both on and off snow.
• Setting up boots and gear for members and guests
• Greeting members and guests and ensuring that all Snowsports information and release forms are accurately filled completed
• Posting any appropriate charges associated with ski and snowboard activities
• Properly communicating with Club staff and guests all present and upcoming programs and activities and booking corresponding reservations
• Maintaining relationships and communication with past and future members and guests with pre- and post-visit correspondence.
• Performsadditional duties as assigned that may be outside of the normal scope of duties based on business needs.

QUALIFICATIONS:

• Passion for outdoor activities such as skiing
• Two years working experience in ski resort hospitality is preferred.
• High school or equivalent education required.

Spanish Peaks Mountain Club offers great benefits including:

• 2 SkyLine Punch Passes per month
• Free Associate Shuttle from Big Sky to Spanish Peaks
• Ski Pass or Wellness Bonus (Full time associates only)
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale