Winter Seasonal Client Service Specialist

Plante & Moran, PLLC; Arkansas; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Discretionary bonus

Pension plan

Flexible Time Off

Life insurance

Dental and Vision

Job summary

Plante Moran, PLLC seeks a detail-oriented administrative support professional to assist internal firm clients with a strong service mindset. You will process service requests, clarify tasks with engagement teams, and ensure quality and accuracy while escalating complex issues as needed.

This role offers opportunities in reporting, data research, and process improvement within a collaborative culture that emphasizes growth and a robust benefits package, including health insurance, a 401(k) plan,

Qualifications

• Previous professional, internship, seasonal, customer service, or equivalent experience preferred.
• Experience with Microsoft Outlook, Excel, and Word.
• Knowledge of accounting concepts is helpful but not required.
• Strong organizational, prioritization, and time-management skills.
• Strong attention to detail and ability to proofread work for accuracy.
• Ability to learn new processes and systems quickly.
• Adaptability and flexibility in a fast-paced environment.
• Strong communication and collaboration skills.
• Ability to work independently while contributing to team goals.
• Willingness to work additional hours, including evenings or weekends, during peak busy season periods.

Responsibilities

• Provide support to internal firm clients with a strong service mindset, sense of urgency, and commitment to quality and accuracy.
• Process and route client service requests while following established procedures and quality standards.
• Partner with engagement teams to clarify requests, address questions, and establish clear expectations regarding task completion.
• Research and resolve routine issues, implementing solutions and escalating more complex matters when appropriate.
• Assist with specialized projects, including reporting, data research, deliverable formatting and editing, process improvement, and other assigned tasks.
• Apply training and established procedures to complete work accurately and efficiently.
• Participate in ongoing learning opportunities and contribute to a collaborative team environment that supports knowledge sharing and continuous improvement.

Skills

Strong organizational

Time-management

Attention to detail

Proofreading

Strong communication

Collaboration skills

Learn new processes

Adaptability

Willingness to work extra hours

Customer service experience

Tools

Microsoft Outlook

Excel

Word

Job description

Plante Moran, PLLC seeks a detail-oriented administrative support professional to assist internal firm clients with a strong service mindset. You will process service requests, clarify tasks with engagement teams, and ensure quality and accuracy while escalating complex issues as needed.

This role offers opportunities in reporting, data research, and process improvement within a collaborative culture that emphasizes growth and a robust benefits package, including health insurance, a 401(k) plan,