Winter Program Staff (McCormick House Assistant)-Seasonal

McCormick Foundation; Wheaton, Northern (IL, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Cantigny, a 500-acre estate in Wheaton, Illinois, seeks 15 Winter Program Staff to support nightly winter events across the estate. This part-time role covers indoor and outdoor duties, with emphasis on guest safety, hospitality, and smooth operations during the winter season.

Responsibilities include assisting with McCormick House experiences, guiding guests, managing entry/exit, and providing basic historical information.

Qualifications

• Customer service experience or willingness to learn.
• Ability to proficiently use computer systems for guest ticketing, payment processing, and scheduling.
• Strong verbal communication skills and interest in guest interactions.
• Ability to work outdoors in winter weather; may involve wet, slippery, uneven walkways.
• Must be able to stand and sit for extended periods.
• Spanish language skills are a plus.
• Must be 18 years of age or older at time of application.

Responsibilities

• Ensure patron safety and security during McCormick House visit.
• Facilitate McCormick House experiences.
• Ensure entry and egress doors are properly administered.
• Provide proactive McCormick House orientation and facilitate smooth traffic flow within the building.
• Ensure security of McCormick House exhibits and displays.
• Alert McCormick House manager-on-duty of food and beverage spills.
• Provide patrons with basic McCormick House historical information if requested.
• Assist McCormick House and Cantigny staff with other duties in, or around the McCormick House.

Skills

Customer service

Verbal communication

Winter outdoor work

Stand/ sit long hours

Spanish language (plus)

Tools

Ticketing software

Scheduling software

Job description

Description

Cantigny is a 500-acre estate in Wheaton, Illinois, which encompasses formal gardens, a museum dedicated to the 1st Infantry Division of the U.S. Army, and a 27-hole public golf course. Cantigny welcomes over 400,000 visitors annually to enjoy its educational and recreational amenities and public and private events.

For this winter season, Cantigny is seeking 15 enthusiastic and dependable Winter Program Staff members to join our team and support programming throughout winter. Cantigny will be hosting nightly public events across the estate for visitors. These events will be both indoors and outdoors.

This position offers an excellent opportunity for individuals who are passionate about hospitality, guest experiences, the outdoors, and enjoy working in a beautiful natural setting. Winter Program Staff will play a vital role in ensuring Cantigny remains accessible and safe for visitors during the winter months. This position is part time and will run from November 4th to January 3th.

Requirements

Key Responsibilities

• Ensure patron safety and security during McCormick House visit.
• Facilitate McCormick House experiences:
• Ensure entry and egress doors are properly administered.
• Provide proactive McCormick House orientation and facilitate smooth traffic flow within the building.
• Ensure security of McCormick House exhibits and displays.
• Alert McCormick House manager-on-duty of food and beverage spills.
• Provide patrons with basic McCormick House historical information if requested.
• Assist McCormick House and Cantigny staff with other duties in, or around the McCormick House.

Qualifications

• Customer service experience or desire to learn is strongly preferred
• Ability to proficiently use computer systems for guest ticketing, payment processing, and scheduling
• Strong verbal communication skills and interest in working directly with guests
• Ability to work outdoors in winter weather conditions, which may include walkways that may be wet, slippery, or uneven
• Must be able to stand and sit for extended periods of time
• Proficiency in languages other than English, particularly Spanish, is a plus
• Must be 18 years of age or older at the time of application