Winter Program Staff (Check-In)-Seasonal

Cantigny; Illinois; On-site; USD 17,000 - 25,000; Part time

Job summary

Cantigny is seeking 15 Winter Program Staff for the estate in Wheaton, IL to support nightly public events this winter. The part-time roles run Nov 4 through Jan 3, indoors and outdoors, and focus on delivering welcoming guest experiences.

Staff will help with admissions, guide guests, answer questions, and help keep events safe and orderly in winter conditions. This role is ideal for anyone who loves hospitality, outdoor settings, and working with the public.

Qualifications

• Customer service experience or willingness to learn.
• Proficient use of computer systems for ticketing, payments, and scheduling.
• Strong verbal communication and guest service focus.
• Ability to work outdoors in winter conditions.
• Must be able to stand and sit for extended periods.
• Spanish language skills are a plus.

Responsibilities

• Greet guests upon arrival with a friendly and professional demeanor.
• Collect, check, and validate admission tickets at the point of entry.
• Guide patrons through the check-in process and facility layout.
• Provide helpful information and resolve guest inquiries with excellent customer service.
• Monitor entrances and exits to ensure safety and maintain order.
• Coordinate with team leaders or supervisors on any issues or additional tasks.
• Perform other duties as assigned to support event operations.

Skills

Customer service

Ticketing systems

Verbal communication

Outdoor work

Bilingual Spanish

Stamina

Tools

Ticketing software

Scheduling software

POS systems

Job description

Description

Cantigny is a 500-acre estate in Wheaton, Illinois, which encompasses formal gardens, a museum dedicated to the 1st Infantry Division of the U.S. Army, and a 27-hole public golf course. Cantigny welcomes over 400,000 visitors annually to enjoy its educational and recreational amenities and public and private events.

For this winter season, Cantigny is seeking 15 enthusiastic and dependable Winter Program Staff members to join our team and support programming throughout winter. Cantigny will be hosting nightly public events across the estate for visitors. These events will be both indoors and outdoors.

This position offers an excellent opportunity for individuals who are passionate about hospitality, guest experiences, the outdoors, and enjoy working in a beautiful natural setting. Winter Program Staff will play a vital role in ensuring Cantigny remains accessible and safe for visitors during the winter months. This position is part time and will run from November 4th to January 3rd.

Requirements

Key Responsibilities

• Greet guests upon arrival with a friendly and professional demeanor.
• Collect, check, and validate admission tickets at the point of entry.
• Guide patrons through the check-in process and facility layout.
• Provide helpful information and resolve guest inquiries with excellent customer service.
• Monitor entrances and exits to ensure safety and maintain order.
• Coordinate with team leaders or supervisors on any issues or additional tasks.
• Perform other duties as assigned to support event operations.

Qualifications

• Customer service experience or desire to learn is strongly preferred
• Ability to proficiently use computer systems for guest ticketing, payment processing, and scheduling
• Strong verbal communication skills and interest in working directly with guests
• Ability to work outdoors in winter weather conditions, which may include walkways that may be wet, slippery, or uneven
• Must be able to stand and sit for extended periods of time
• Proficiency in languages other than English, particularly Spanish, is a plus
• Must be 18 years of age or older at the time of application