Winter Program Staff (Gift Shop)-Seasonal

Cantigny; Illinois; On-site; USD 17,000 - 22,000; Part time

Job summary

Cantigny in Wheaton, IL, seeks Winter Program Staff for a part-time season (Nov 4 – Jan 3) to support indoor and outdoor events. Help guests, operate pop-up shops, and ensure a welcoming, safe environment on a historic estate.

Ideal candidates have customer service interest, basic computer/ticketing skills, and comfort working outdoors in winter. 18+ required; bilingual Spanish a plus.

Qualifications

• Customer service experience or willingness to learn.
• Ability to use computer systems for guest ticketing, payments, and scheduling.
• Strong verbal communication and guest interaction skills.
• Ability to work outdoors in winter conditions (wet/slippery/uneven walkways).
• Must be able to stand and sit for extended periods.
• Must be 18 years of age or older.

Responsibilities

• Greets guests enthusiastically and assists in the purchase of Cantigny pop-up shops merchandise and poinsettia sales.
• Maintains merchandise appearance and displays to maximize sales.
• Maintains displays and merchandise stock levels.
• Minimizes inventory loss through shrinkage at pop-up shop locations.
• Performs other miscellaneous duties as assigned.

Skills

Customer service

Verbal communication

Computer literacy

Outdoor work

Spanish language

Job description

Description

Cantigny is a 500-acre estate in Wheaton, Illinois, which encompasses formal gardens, a museum dedicated to the 1st Infantry Division of the U.S. Army, and a 27-hole public golf course. Cantigny welcomes over 400,000 visitors annually to enjoy its educational and recreational amenities and public and private events.

For this winter season, Cantigny is seeking 15 enthusiastic and dependable Winter Program Staff members to join our team and support programming throughout winter. Cantigny will be hosting nightly public events across the estate for visitors. These events will be both indoors and outdoors.

This position offers an excellent opportunity for individuals who are passionate about hospitality, guest experiences, the outdoors, and enjoy working in a beautiful natural setting. Winter Program Staff will play a vital role in ensuring Cantigny remains accessible and safe for visitors during the winter months. This position is part time and will run from November 4th to January 3rd.

Requirements

Key Responsibilities

1. Greets guests enthusiastically and assists in the purchase of Cantigny pop-up shops merchandise and poinsettia sales.
2. Maintains merchandise appearance throughout the Cantigny Pop-up shops to maximize sales.
3. Maintains displays and merchandise stock levels.
4. Makes concerted effort to minimize inventory loss through shrinkage at the Cantigny Pop-up shop locations.
5. Performs other miscellaneous duties as assigned.

Qualifications

• Customer service experience or desire to learn is strongly preferred
• Ability to proficiently use computer systems for guest ticketing, payment processing, and scheduling
• Strong verbal communication skills and interest in working directly with guests
• Ability to work outdoors in winter weather conditions, which may include walkways that may be wet, slippery, or uneven
• Must be able to stand and sit for extended periods of time
• Proficiency in languages other than English, particularly Spanish, is a plus
• Must be 18 years of age or older at the time of application