Winter 26/27: Dispatcher

KILLINGTON PICO SKI RESORT PARTNERS LLC; Killington (VT); On-site; USD 26,000 - 27,000; Part time

Benefits offered by this job

Season pass for employee

Employee discounts at resort services

Job summary

The Mountain Operations Dispatcher at Killington Resort is a part-time seasonal role coordinating two-way radio communications between Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff to ensure timely updates and safety announcements.

It involves handling emergency responses, guest assistance, incident logging, and close collaboration with departments to provide a seamless guest experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Strong communication and interpersonal skills; ability to stay calm under pressure.

Responsibilities

• Coordinate two-way radio communications between Ski Patrol, Lift Operations, Lift Maintenance and other resort staff.
• Respond to emergencies and coordinate Ski Patrol and maintenance responses.
• Assist guests by coordinating services such as transportation and information delivery.
• Maintain accurate logs and records of communications and incidents.
• Collaborate with ski patrol, guest services and other departments to ensure smooth operations.

Skills

Communication

Interpersonal skills

Calm under pressure

Decision making

Education

High school diploma or equivalent

College coursework preferred

Tools

Two-way radios

Job description

Job Details

Job Location: Killington Resort - Killington, VT 05751

Position Type: Part-Time Seasonal

Salary Range: $19.00 - $19.95 Hourly

Job Category: Mountain Operations

Compensation and Benefits

• Compensation: Hourly wage, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The Mountain Operations Dispatcher is an integral part of our operations team, responsible for coordinating various activities to ensure a seamless and safe experience for our guests. The role involves managing communications and responding to emergencies and guest requests. The ideal candidate will be a proactive, organized, and customer-focused individual who thrives in a fast-paced, dynamic environment.

Summary of Key Responsibilities

Communication Coordination

• Monitor and facilitate two-way radio communications between Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff.
• Relay important information, updates, and emergency announcements to the relevant departments and guests.
• Maintain clear and professional communication with resort employees to ensure smooth operations.

Emergency Response

• Act as a point of contact for emergency situations and coordinate the response of Ski Patrol, Lift Maintenance, and other relevant teams.
• Dispatch Ski Patrol to accidents, injuries, and other incidents at the resort.
• Dispatch Lift Maintenance to mechanical and electrical problems with lifts.

Guest Assistance

• Assist guests in need by coordinating services such as transportation and medical attention.
• Field guest inquiries and provide information about resort services, events, etc.

Record-Keeping

• Maintain accurate logs and records of communications, incidents, and responses.
• Assist in compiling incident reports.

Team Collaboration

• Collaborate closely with ski patrol, guest services, maintenance, and other resort departments to ensure a cohesive operation.

Qualifications

Basic Qualifications

• High school diploma or equivalent; some college coursework or relevant certifications preferred.
• Previous dispatch, emergency response, or customer service experience is a plus.

Required Knowledge, Skills and Abilities

• Strong communication and interpersonal skills.
• Knowledge of skiing and snowboarding terminology and resort operations is advantageous.
• Proficiency in using two-way radios and communication systems.
• Ability to work in high-stress situations and make quick decisions.
• Ability to sit for extended periods and use communication equipment.

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.