Winter 26/27: Central Reservations Agent

KILLINGTON PICO SKI RESORT PARTNERS LLC; Killington (VT); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Season pass for employee/dependents

Discount programs (food & beverage,ret

Tickets, etc.

Job summary

Killington/Pico Ski Resort Partners LLC is seeking a Central Reservations Agent for a seasonal role at Killington Resort, Killington, VT. This inbound, service‑oriented position handles lodging bookings, sells resort services, and provides guest information.

The role offers an hourly wage with eligibility for season passes for employees and dependents, plus various discount programs across resort services. Ideal for those aiming to grow in hospitality and sales within a dynamic resort

Qualifications

• Excellent general computer literacy and ability to work in multiple software systems.
• Hospitality, reservations, sales, or call center experience preferred.
• Willingness to learn about our resorts and services through formal training and independent learning.

Responsibilities

• Answer incoming calls and messages in a polite and professional manner.
• Assist guests by providing information about the resort and our products/services.
• Ensure reservations and purchases are entered into various systems accurately and free from errors.
• Assist guests with accessing online accounts and making purchases through eCommerce platforms.
• Make outbound calls and/or send messages to support sales initiatives or follow up with customers.
• Use provided resources to ensure all information provided to guests is accurate.

Skills

Computer literacy

Hospitality experience

Job description

Job DetailsJob Location: Killington Resort - Killington, VT 05751

Position Type: Full-Time/Part-Time Seasonal

Salary Range: $18.25 - $19.16 Hourly

Job Category: Guest Services

Compensation and Benefits:

• Compensation: Hourly wage, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Central Reservations Agent works in an inbound, service-oriented contact/call center environment to book lodging accommodations, sell resort services (tickets, rentals, lessons, etc.), and provide resort information and guest service. This is an excellent opportunity to develop skills for future growth at Killington/Pico or within hospitality/sales.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Answer incoming calls and messages in a polite and professional manner
• Assist guests by providing information about the resort and our products/services
• Ensure reservations and purchases are entered into various systems accurately and free from errors
• Assist guests with accessing online accounts and making purchases through our eCommerce platforms
• Make outbound calls and/or send messages as needed to support sales initiatives or conduct customer service follow up tasks
• Use provided resources to ensure all information provided to guests is accurate
• Perform other tasks as assigned

QualificationsBasic Qualifications:

• Excellent general computer literacy and ability to work in multiple software systems simultaneously required
• Hospitality, reservations, sales, or call center experience preferred

Required Knowledge, Skills, and Abilities:

• Must have a willingness to learn, through formal training and independent learning, about our resorts and services, policies and procedures, and various computer programs
• Good communication skills required
• Readiness to accept and adapt to changes in products, operations, policies, etc. required

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.