Winter 26/27: Front Desk Agent

Killington Pico Ski Resort; Killington (VT); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Season pass for employee/dependents

Discount programs at resort and in/out

Privileges at several other resorts

Job summary

Killington Grand Hotel Front Desk Agents create the first impression of the resort and play a key role in a welcoming, efficient experience. This seasonal role handles check-ins, check-outs, guest inquiries, and coordinates with other departments to ensure a seamless stay during our busy ski season.

The position requires friendly, proactive service, ability to multi-task in a fast-paced environment, and a commitment to safety and guest satisfaction.

Qualifications

• Flexible and dependable; must be available to work weekends and holidays.
• Previous customer service, front desk or hospitality experience preferred.
• Strong communication and organizational skills.
• Professional appearance and positive, energetic attitude.

Responsibilities

• Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasm
• Welcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding charges
• Resolve guest issues with professionalism and a service-first attitude
• Maintain an organized, tidy and welcoming front desk and lobby area
• Answer phones and respond promptly to guest requests, concerns and special needs
• Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledge
• Uphold all safety and security procedures
• Enjoy multi-tasking at a fast pace while having a sharp eye for detail to ensure accuracy and efficiency
• Be happy, friendly and have an honest desire to help others
• Manage reservations and update guest profiles in the PMS
• Contribute to the overall success of our team and represent the values we strive to achieve
• Communicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needs
• Assist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resort
• HAVE FUN!

Skills

Customer service

Front desk

Communication

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

Job Details

Job Location: Killington, VT 05751

Position Type: Full-Time/Part-Time Seasonal

Salary Range: $19.50 - $20.48 Hourly

Job Category: Lodging

Compensation and Benefits:

Compensation: Hourly wage, adjusted based on experience.

Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and play a key role in creating a welcoming, efficient and memorable experience. This position is responsible for handling check-ins, check-outs, guest inquiries, and coordinating with other departments to ensure a seamless stay – especially during our busy ski season.

Summary of Key Responsibilities

• Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasm
• Welcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding charges
• Resolve guest issues with professionalism and a service-first attitude
• Maintain an organized, tidy and welcoming front desk and lobby area
• Answer phones and respond promptly to guest requests, concerns and special needs
• Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledge
• Uphold all safety and security procedures
• Enjoy multi-tasking at a fast pace while having a sharp eye for detail to ensure accuracy and efficiency
• Be happy, friendly and have an honest desire to help others
• Manage reservations and update guest profiles in the PMS
• Contribute to the overall success of our team and represent the values we strive to achieve
• Communicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needs
• Assist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resort
• HAVE FUN!

Basic Qualifications

• Comfortable working in a mountain resort environment, sometimes in cold or snowy, windy conditions.
• Occasional lifting up to 25 lbs. (e.g., luggage, supplies, packages)
• Microsoft Office proficiency
• Ability to stand for extended periods

Required Knowledge, Skills, and Abilities

• Flexible and dependable; must be available to work weekends and holidays
• Previous customer service, front desk or hospitality experience preferred
• Strong communication and organizational skills
• Professional appearance and positive, energetic attitude
• Ability to learn quickly
• Ability to multi-task in fast-paced, high-volume environment
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team

Additional Preferred Experience

• Experience with Springer-Miller PMS
• Experience with Inntopia
• Experience with RTP Ticketing

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.