Mountain Operations Dispatch

Pico Mountain; Killington (VT); On-site; USD 20,627 - 29,379; Full time

Benefits offered by this job

Eligible for company subsidized medical, dental, vision

Paid parental leave

Free season pass for employee/dependents

401(k) retirement plan with company match

Paid time off and holiday pay

Job summary

A premier ski resort in Killington, Vermont, is seeking a Mountain Operations Dispatcher to coordinate operations, manage communications, and respond to emergencies. The ideal candidate will have strong communication skills, experience in customer service, and the ability to perform under pressure. Responsibilities include monitoring radio communications, assisting guests, and ensuring safety. This position offers a competitive starting pay and full-time benefits, with opportunities for growth and wellness programs.

Qualifications

• High school diploma or equivalent; some college coursework or relevant certifications preferred.
• Previous dispatch, emergency response, or customer service experience is a plus.

Responsibilities

• Monitor and facilitate two-way radio communications between Ski Patrol and resort staff.
• Act as a point of contact for emergency situations and coordinate the response.
• Assist guests in need by coordinating services such as transportation and medical attention.

Skills

Strong communication and interpersonal skills

Knowledge of skiing and snowboarding terminology

Ability to work in high-stress situations

Education

High school diploma or equivalent

Some college coursework or relevant certifications

Tools

Two-way radios

Job description

Location: Killington, Vermont

Killington and Pico Resort is the biggest mountain in the East, home to the most adventure you’ll find all year long, and a great place to start, build and grow your career. With seven distinct mountain areas, including Vermont’s highest lift‑serviced peak, the opportunities are endless throughout the longest ski season in the East, and into the summer with mountain biking, golf and more. Join an enthusiastic team that strives to deliver the best guest experience possible, while taking advantage of all these mountains have to offer. Killington Resort is committed to employee wellness, safety, growth opportunities, and provides a wide variety of resort benefits, including access to our unparalleled playground.

Compensation and Benefits

• Compensation: Starting pay rate of $18.15, actual wage will be adjusted based on experience.
• Benefits: Full‑time, year‑round, benefitted position including;
  • Eligible to enroll in company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long‑term disability offerings
  • 401(k) retirement plan (with company match up to 5%)
  • Paid parental leave
  • Paid time off, holiday and sick pay
  • Free season pass for employee/dependents
  • Privileges at several other resorts
  • Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary

The Mountain Operations Dispatcher is an integral part of our operations team, responsible for coordinating various activities to ensure a seamless and safe experience for our guests. The role involves managing communications and responding to emergencies and guest requests. The ideal candidate will be a proactive, organized, and customer‑focused individual who thrives in a fast‑paced, dynamic environment.

Summary of Key Responsibilities

Communication Coordination

• Monitor and facilitate two‑way radio communications between Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff.
• Relay important information, updates, and emergency announcements to the relevant departments and guests.
• Maintain clear and professional communication with resort employees to ensure smooth operations.

Emergency Response

• Act as a point of contact for emergency situations and coordinate the response of Ski Patrol, Lift Maintenance, and other relevant teams.
• Dispatch Ski Patrol to accidents, injuries, and other incidents at the resort.
• Dispatch Lift Maintenance to mechanical and electrical problems with lifts.

Guest Assistance

• Assist guests in need by coordinating services such as transportation and medical attention.
• Field guest inquiries and provide information about resort services, events, etc.

Record‑Keeping

• Maintain accurate logs and records of communications, incidents, and responses.
• Assist in compiling incident reports.

Team Collaboration

• Collaborate closely with ski patrol, guest services, maintenance, and other resort departments to ensure a cohesive operation.

Basic Qualifications

• High school diploma or equivalent; some college coursework or relevant certifications preferred.
• Previous dispatch, emergency response, or customer service experience is a plus.

Required Knowledge, Skills and Abilities

• Strong communication and interpersonal skills.
• Knowledge of skiing and snowboarding terminology and resort operations is advantageous.
• Proficiency in using two‑way radios and communication systems.
• Ability to work in high‑stress situations and make quick decisions.
• Ability to sit for extended periods and use communication equipment.

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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