Winter 26/27: Ticket Checker

Killington Pico Ski Resort; Killington, Mendon (VT, VT); On-site; USD 23,000 - 25,000; Full time

Job summary

Killington Pico Ski Resort in Killington, VT is seeking a ticket checker to join the largest lift operations team in the East. You will verify day tickets or season passes before boarding lifts and help group guests to keep lift lines moving efficiently.

The role requires outdoor work in all weather, standing for long periods, and strong guest communication. Prior customer service experience is preferred and being 16+ is required.

Qualifications

• Basic customer service experience preferred.
• Ability to tolerate standing in cold weather.
• Reading and identifying lift tickets while staying alert near load areas.

Responsibilities

• Group guests to keep lift lines moving efficiently.
• Answer guest questions and refer to staff as needed.
• Identify fraudulent or counterfeit credentials.
• Communicate safety rules for riding lifts to guests.
• Handle upset guests in a friendly manner.
• Maintain lift maze area (shoveling/raking as needed).
• Learn RFID technology and assist with scanner issues.

Skills

Customer service

Communication

Outdoor work

Teamwork

Job description

Job Details

Job Location: Killington, VT 05751

Position Type: Full-Time/Part-Time Seasonal

Salary Range: $17.25 - $18.11 Hourly

Job Category: Mountain Operations

Compensation and Benefits

• Compensation: Hourly wage, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

Become a member of the largest lift operations team in the East and work where you play! Ticket checkers are on-snow ticket specialists who spend their day outside on the mountain and ensure that every skier or snowboarder has a valid day ticket or season pass before boarding a lift. On busy days, ticket checkers are also responsible for grouping people together to keep lift lines moving efficiently.

This position involves working outside in all weather conditions, including extreme cold, snow, wind, and rain, on varied snow surfaces, and requires standing for the majority of the scheduled shift.

Summary of Key Responsibilities

• Responsible for grouping people together to keep lift lines moving efficiently
• Answer guest questions by becoming familiar with Killington & Pico's layout, products, services, and current conditions or referring them to someone who can
• Identify fraudulent or counterfeit credentials
• Communicate safety procedures and rules for riding the lifts to the guests as necessary
• Handle upset guests in a friendly and courteous manner
• Maintain lift maze area, including shoveling and raking as necessary
• Ability to learn RFID technology upon training and assist with troubleshoot issues with scanners

Qualifications

Basic Qualifications

• Must be at least 16 years of age
• Prior customer service experience preferred
• Basic knowledge of the ski industry preferred
• Ability to tolerate standing in the cold for extended periods of time
• Must be able to read and identify lift tickets, while remaining alert at all times for skiers and snowboarders arriving at load area

Required Knowledge, Skills, and Abilities

• A friendly, outgoing personality!
• Excellent customer service and communication skills
• Love of working with people and in the outdoors
• Ability to handle a busy, fast paced environment with a smile

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.