Winter 26/27: Central Reservations Agent

Killington Pico Ski Resort; Killington (VT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Season pass for employee/dependents

Discount programs for staff

Resort privileges

Job summary

Killington Pico Ski Resort seeks a Central Reservations Agent to handle inbound calls, book lodging, sell resort services, and provide guest information. The role offers seasonal opportunities and a path to growth within hospitality/sales.

The ideal candidate will have strong computer literacy, experience in hospitality or call centers, and a willingness to learn about our resorts and services. Seasaonally eligible for employee benefits and access to resort privileges.

Qualifications

• Proficiency with multiple software systems.
• Experience in hospitality, reservations, or call centers preferred.
• Willingness to learn about our resorts and services.

Responsibilities

• Answer incoming calls and messages in a polite and professional manner.
• Assist guests by providing information about the resort and our products/services.
• Ensure reservations and purchases are entered into various systems accurately and free from errors.
• Assist guests with accessing online accounts and making purchases through our eCommerce platforms.
• Make outbound calls and/or send messages as needed to support sales initiatives or conduct customer service follow up tasks.
• Use provided resources to ensure all information provided to guests is accurate.
• Perform other tasks as assigned.

Skills

Computer literacy

Call center experience

Hospitality knowledge

Job description

Job DetailsJob Location: Killington, VT 05751Position Type: Full-Time/Part-Time SeasonalSalary Range: $18.25 - $19.16 HourlyJob Category: Guest Services

Compensation and Benefits

Compensation: Hourly wage, adjusted based on experience.

Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The Central Reservations Agent works in an inbound, service-oriented contact/call center environment to book lodging accommodations, sell resort services (tickets, rentals, lessons, etc.), and provide resort information and guest service. This is an excellent opportunity to develop skills for future growth at Killington/Pico or within hospitality/sales.

Summary of Key Responsibilities

• Answer incoming calls and messages in a polite and professional manner
• Assist guests by providing information about the resort and our products/services
• Ensure reservations and purchases are entered into various systems accurately and free from errors
• Assist guests with accessing online accounts and making purchases through our eCommerce platforms
• Make outbound calls and/or send messages as needed to support sales initiatives or conduct customer service follow up tasks
• Use provided resources to ensure all information provided to guests is accurate
• Perform other tasks as assigned

Qualifications

• Excellent general computer literacy and ability to work in multiple software systems simultaneously required
• Hospitality, reservations, sales, or call center experience preferred

Required Knowledge, Skills, and Abilities

• Must have a willingness to learn, through formal training and independent learning, about our resorts and services, policies and procedures, and various computer programs
• Good communication skills required
• Readiness to accept and adapt to changes in products, operations, policies, etc. required

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.