Winter 26/27: Guest Services Greeter

Killington Pico Ski Resort; Mendon, Killington (VT, VT); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Season pass for employee/dependents

Discount programs (food & beverage,ret

Privileges at several other resorts

Job summary

Killington Pico Ski Resort is seeking a Guest Services Greeter to warmly greet and direct guests indoors and outdoors, helping with online purchases and troubleshooting. This seasonal role sits on a small, dynamic team focused on exceeding guest expectations and smooth transitions from parking to lifts.

Responsibilities include directing guests, guiding them through the online purchase process, assisting with ticket pickup, Lost & Found, and maintaining a safe, clean environment while supporting

Qualifications

• High school education (including currently enrolled).
• Previous customer service experience preferred.
• Must be able to stand for 6 hours, with light lifting/bending.
• Excellent verbal communication skills.
• Ability to navigate mobile devices.

Responsibilities

• Answer questions and help direct guests for the best Beast experience.
• Greet and assist guests with online purchasing outdoors and indoors.
• Be an expert on the Killington Online Purchase process.
• Troubleshoot and assist with ticket pickup kiosk issues.
• Help with Lost & Found items /process and with other tasks to support the department.
• Maintain a clean and safe environment.
• Assist with snow removal.
• Job share in other areas at resort as needed.

Skills

Customer service experience

Verbal communication

Mobile device navigation

Calm under pressure

Work outdoors in cold

Teamwork

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Killington, VT 05751

Position Type: Full-Time/Part-Time Seasonal

Salary Range: $17.50 - $18.38 Hourly

Job Category: Guest Services

Compensation and Benefits

• Compensation: Hourly wage, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The first member of the Guest Services Team to greet and direct guests, indoors and outdoors! This is a small, dynamic and fun team responsible for not only meeting but exceeding customer expectations. Guest Service Greeters will serve as the first point of contact to assist guests and troubleshoot their online purchases, helping to ensure a smooth transition from the parking lot to the lifts.

Summary of Key Responsibilities

• Answer questions and help direct guests for the best Beast experience
• Greet and assist guests with online purchasing outdoors and indoors
• Be an expert on the Killington Online Purchase process
• Troubleshoot and assist with ticket pickup kiosk issues
• Help with Lost & Found items /process and with other tasks to support the department
• Maintain a clean and safe environment
• Assist with snow removal
• Job share in other areas at resort as needed

Basic Requirements

• High school education (including currently enrolled)
• Previous customer service experience preferred
• Must be able to stand for 6 hours, be able to perform some light lifting/bending
• Excellent verbal communication skills
• Ability to navigate mobile devices

Required Knowledge, Skills, and Abilities

• Ability to work independently and at times with little supervision
• Must be able to remain calm in a fast-paced environment
• Ability to work outdoors in a cold environment
• Work schedule will include holidays and weekends
• A love for helping others solve technical problems is a plus

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.