Wine Tasting Host & Premium Customer Experience Advocate

Tasting Room Expo; California (MO); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Brewer-Clifton, a multi-generational winery, seeks a dynamic wine sales professional to host tastings, build client relationships in-person, by phone and via email, and curate memorable guest experiences. You will contribute to outbound campaigns and collaborate with the Club and Estate Managers to deliver exceptional service.

The role requires wine knowledge, strong communication, and a flexible weekend schedule, with emphasis on customer relations and team collaboration in a fast-paced

Qualifications

• 2+ years related experience preferred in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.
• Strong organizational, problem-solving, multi-tasking and analytical skills.
• Flexibility and ability to manage changing priorities with enthusiasm.
• Must be fluent in English.
• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.

Responsibilities

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

Skills

Wine knowledge

Sales experience

Communication

Customer service

Tools

POS systems

MS Office

Job description

Brewer-Clifton, a multi-generational winery, seeks a dynamic wine sales professional to host tastings, build client relationships in-person, by phone and via email, and curate memorable guest experiences. You will contribute to outbound campaigns and collaborate with the Club and Estate Managers to deliver exceptional service.

The role requires wine knowledge, strong communication, and a flexible weekend schedule, with emphasis on customer relations and team collaboration in a fast-paced