Wine Supervisor

Florida Fine Wine and Spirits, LLC; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k), HSA, FSA

Disability & life insurance coverage

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Job summary

Florida Fine Wine and Spirits, LLC is looking for a Supervisor to manage store operations and support our brand's growth in Orlando, Florida. You will be responsible for delivering outstanding customer service and training team members while ensuring a safe and compliant store environment.

The ideal candidate will have retail experience, strong interpersonal skills, and the ability to resolve customer issues effectively. We offer a range of benefits including paid time off, health care plans, and a 401(k).

Qualifications

• 1-3 years of experience in retail, with at least 1 year in a supervisory role.
• Strong interpersonal skills and ability to work in a team.
• Experience resolving customer issues and coaching peers.

Responsibilities

• Deliver outstanding customer service and create a welcoming store atmosphere.
• Supervise, train, and develop team members.
• Ensure compliance with laws related to alcohol sales.

Skills

Customer service

Team management

Conflict resolution

Point-of-sale systems

Education

High school diploma or equivalent

Tools

Inventory management software

Job description

About the Role

As a Supervisor, you will support the management team in growing our company brand, manage store operations, build a sales and service culture, and deliver best‑in‑class service.

Responsibilities

• Deliver outstanding customer service and create a welcoming, knowledgeable store atmosphere.
• Supervise, train, and develop team members, enhancing product knowledge and sales skills.
• Ensure compliance with all applicable laws and regulations related to alcohol sales and maintain a safe store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent (preferred).
• 1‑3 years of experience with at least 1 year in a supervisory role within retail.
• Strong interpersonal skills and a team‑player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.

Physical Requirements

• Must be 21years of age or older.
• Walk, bend, and stand for 8‑10hours a day.
• Safely lift, load, and handle cases and pallets.
• Climb ladders and lift 50lbs overhead repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, pre‑tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & more

Legal

Total Wine & More is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination. We provide reasonable accommodations during all aspects of the employment process, and maintain a drug‑free workplace.