Supervisor

TFWS, Inc.; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Store discounts

Health care plans

401(k)

Paid parental leave

Job summary

TFWS, Inc. is looking for a Supervisor to support store operations and foster a culture of excellent service in our locations across the United States. In this role, you will oversee team members, ensure compliance with laws relating to the sale of alcohol, and support the management in building a distinctive customer experience.

The ideal candidate will have experience in a retail supervisory role, strong interpersonal skills, and a focus on training and customer issue resolution.

Benefits include paid time off, health care plans, and a 401(k) plan, among others.

Qualifications

• 1–3 years of experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team-player mindset.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Deliver outstanding customer service by leading by example.
• Supervise team members and support their training.
• Ensure adherence to laws related to alcohol sales.

Skills

Customer service

Team leadership

Conflict resolution

Point-of-sale systems

Inventory management

Education

High school diploma or equivalent

Job description

About the Role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers.

Internally, you will be referred to as Supervisor and report to the store management team.

You will serve in a team member capacity to support the service team, merchandising, and front‑end operations, drive sales, and deliver key performance metrics (KPMs).

Responsibilities

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, with 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team‑player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical Requirements

Must be 21 years of age or older.

Walk, bend down repeatedly, and be on feet for 8–10 hours a day.

Ability to safely lift, load, and handle cases and pallets; climb ladders and lift 50 lbs. overhead repeatedly; may be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO)
• Store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, pre‑tax commuter benefits
• Disability and life insurance coverage
• Paid parental leave
• Pet insurance, critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance, career development and product training, consumer classes, and more.

Equal Opportunity Employer

Total Wine & More is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Additional Information

Notice: The anticipated close date of this posting is 120 days from the posted date indicated above.