Supervisor

California Fine Wine & Spirits LLC; Santa Rosa (CA); On-site; USD 30,665 - 36,795; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, prescription, dental, vision)

401(k), HSA, FSA, and pre-tax commuter benefits

Disability and life insurance coverage

Paid parental leave

Pet insurance

Critical illness and accident insurance

Discounted home and auto insurance

College tuition assistance

Career development and product training

Job summary

California Fine Wine & Spirits LLC is seeking a Supervisor to support management in enhancing the brand and driving store operations. The Supervisor will foster a positive sales and service culture while ensuring compliance with regulations. Key responsibilities include delivering excellent customer service, supervising team training, and maintaining safety and cleanliness standards.

Qualifications include a high school diploma and 1-3 years of experience in a retail supervisory role. Benefits include paid time off, health care plans, and generous discounts.

Qualifications

• 1–3 years of experience including 1+ year in a supervisory role.
• Must be 21 years of age or older.
• Ability to work evenings and weekends.

Responsibilities

• Deliver outstanding customer service by leading by example.
• Supervise team members and support their training.
• Ensure adherence to all laws and maintain store compliance.
• Maintain safety and cleanliness standards.

Skills

Strong interpersonal skills

Team-player mindset

Customer issue resolution

Coaching peers

Familiarity with point-of-sale systems

Flexible schedule

Education

High school diploma or equivalent

Tools

Inventory management software

Job description

About the Role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team. You will serve in a team member capacity to support the service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs).

Responsibilities

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience, including 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team‑player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical Requirements

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8–10 hours a day.
• Ability to safely lift, load, and handle cases and pallets.
• Climb ladders and lift 50lbs. overhead repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Pay & Worker Type

Worker Type: Regular
Pay Range: $22.26 – $26.71 per hour

Benefits

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, and pre‑tax commuter benefits.
• Disability and life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development and product training.
• Consumer classes and more.

Equal Opportunity & Accommodations

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.